System Alerts: 

COVID-19 Update

The declaration of a National Emergency regarding the COVID-19 pandemic and the rapidly changing environment in which we live and work have produced a lot of uncertainty. Rest assured the MABL staff is diligently serving all customers by ensuring the essential resource of water remains available. Click here for CDC information related to COVID-19 and your drinking water.

In response to the growing Coronavirus pandemic, effective Monday, March 23, 2020, MABL will limit customer access to our office lobby and move to serve customers through our drive-thru window only.

The office staff and distribution crew have been split into two (2) service teams, one on-site and one remote team. In-home service calls will be limited to emergency situations only. MABL staff will be available at the office and by phone, Monday through Friday 8:30 am through 4:00 pm to answer any questions you may have and to provide support for any water-related emergencies. Please keep this in mind if you experience a slight service delay.

MABL's alternative payment channels:
Mail
Night Deposit Slot - Front Door (Right)
Customer Portal www.lewistownwater.com/payment-options/:
-Bank Account Draft-free
-Credit Card by Phone-$2.95 fee (833) 362-3800

Water Service Applications for new water service or existing service transfers of water service can be initiated by telephone. Please call MABL office staff Monday through Friday for complete details.

These temporary adjustments are being made out of an abundance of caution and are being put in place as a preventative measure to decrease the number of people interacting in our local office and create greater social distance between our staff and customers, as recommended by the Federal Coronavirus Task Force and Centers for Disease Control (CDC).

The health of our employees, customers, and partners is of the utmost importance to us and we continue the many precautions necessary to ensure their safety.

• No walk-ins to the main office for customer service related activities (new service, transfers, etc.). All transactions will be done at the drive-up window
• The office staff will be available during modified business hours for any questions you may have
• Office spaces will be thoroughly cleaned at least daily, with other high travel/high contact areas more frequently
• Gloves, hand sanitizer and masks will be available for office staff that open mail, touch money/checks from customers

As the COVID-19 (coronavirus) pandemic develops, the health and safety of municipal authority customers and their employees is MABL’s top priority. MABL is continually receiving updates and taking action to maintain the critical need for water service to homes and businesses across the service area. In an effort to mitigate impacts of COVID-19, and as a measure to assist anticipated economic impact on customers, the following items are being added to our action list:

• Placing a moratorium on shutoffs
• Suspending or waiving late charges or fees
• Instituting payment assistance plans

MABL will continue to follow State and CDC COVID-19 recommendations regarding health and safety as they are updated.

Thank you for your patience and understanding as we navigate this crisis – keep calm and stay healthy.

www.cdc.gov/coronavirus/index.html

www.health.pa.gov

2018 Consumer Confidence Report - CCR 

Credit Card Payments by Phone: (833) 362-3800